Resolutions Officer – Special Assets – Hybrid Jobs in Orwell, OH at Farm Credit Mid-America
Title: Resolutions Officer – Special Assets – Hybrid
Company: Farm Credit Mid-America
Location: Orwell, OH
Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents across Indiana, Ohio, Kentucky and Tennessee for over a century. Our purpose is to secure the future of rural communities and agriculture – one home, one farm and one business at a time. We are passionate about serving the needs of our rural communities and creating positive customer experiences.
Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 10 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.
TRAVEL REQUIRED:25% – 50%
About Our OpportunityThe Resolutions Officer serves the Association’s internal and external customers by managing and servicing assigned accounts that are substandard classified. The primary goal of the RO is to assist a borrower in returning to viability, or assist in exiting the lending relationship if viability is not possible. ROs work with customers to evaluate the financial position and facilitiate servicing options on accounts where viability is attainable.
How You Will Spend Your Time
CUSTOMER RELATIONSHIPS: Plans, organizes and manages the assigned portfolio to understand customer needs, financial information, and strengths and weaknesses. Works in conjunction with Retail, RCU, and other business units to become familiar with customer’s operation and determine a servicing plan going forward. Assists in joint meetings to be proactive on accounts that may become distressed, and works closely to ensure customer transition to the SAU is as informative and smooth as possible. Oversees administration of Borrower Rights, and works with customers to understand these rights.
PORTFOLIO MANAGEMENT: Manage a multi-million dollar adverse portfolio to resolve accounts and continue servicing objectives set forth in action plans. Communicate with customers often to make determinations on what their needs are, while also balancing the Association’s interests in maintaining sound credit and acceptable nonaccrual volume. Keep accounts up-to-date and strive towards a goal of returning accounts to Retail or making a determination about the future lending relationship. Document action steps in the appropriate place and references these notes as requested. Coaches, coordinates, and delivers group training to advocate for proactivity in servicing high-risk accounts.
CREDIT EXPERTISE & ANALYSIS: Maintains the quality, efficiency and effectiveness of customer service, credit administration and management of high-risk accounts. The RO will build his/her expertise in the areas of agriculture and residential credit, finance, technology, and the various market segments served by FCMA. Maintains a working knowledge of the relevance and importance of financial information and documentation. Works with customers to help explain their financial situation based upon data collected and analyzed. Uses this information to make sound credit decisions, and supports these decisions and analysis in the Loan Servicing Recommendation Worksheet.
Minimum Education & Experience
Bachelor’s degree in agriculture, business, or a related degree. Has at least 3 years of successful experience, in RO role or in a similar role. Demonstrated ability in effectively working with distressed customers, exhibits sound decision making ability and maintains acceptable credit administration. …